Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern all bookings and services provided by Crystal Car Care ("we", "us", "our") to customers ("you") in Islamabad and Rawalpindi. By booking a service through our website, phone, or WhatsApp, you agree to these Terms.

1. Bookings & Services

• Bookings can be made through the website, phone, or WhatsApp and are confirmed once our team contacts you to verify service, vehicle type, and location.
• Doorstep and mobile service is subject to team availability in your area.
• We reserve the right to decline or reschedule a booking if the location is outside our service area or access to the vehicle is not possible.

2. Working Hours

Our standard service hours are Monday – Saturday, 8:00 AM – 6:00 PM. Bookings requested outside these hours will be scheduled for the next available working slot.

3. Pricing & Payment

• Prices listed on the website are starting rates for a standard sedan. SUVs, vans, and larger vehicles may be charged at a higher rate, confirmed before the service begins.
• Final pricing varies based on the size, model, and condition of the vehicle (e.g. Mini/Compact, Hatchback, Sedan, Coupe, SUV/Crossover, or Van/Pickup). The exact rate for your vehicle will be confirmed at the time of booking or before service begins.
• Payment is due on completion of service, unless a subscription package has been arranged in advance.
• We accept cash and other payment methods as agreed at the time of booking.

4. Subscription Packages

• Weekly, monthly, and family/multi-vehicle packages are billed monthly and renew automatically unless cancelled.
• Plans may be cancelled or changed anytime with 7 days' notice.
• The Family / Multi-Vehicle package covers up to 2 vehicles under one plan. Additional vehicles require a separate plan or custom quote.
• Unused washes within a billing cycle do not carry over to the next month.

5. Cancellations & Rescheduling

You may cancel or reschedule a booking free of charge up to 2 hours before the scheduled time. Repeated last-minute cancellations may affect priority booking on subscription plans.

6. Vehicle Condition & Liability

• Please remove valuables and personal items from the vehicle before service. We are not responsible for items left inside.
• Pre-existing damage, scratches, or mechanical issues should be pointed out to our team before service begins.
• While we take care with every vehicle, we are not liable for pre-existing wear, aftermarket modifications, or damage unrelated to the service performed.

7. Customer Responsibilities

• Provide accurate location, contact, and vehicle details at the time of booking.
• Ensure safe and reasonable access to the vehicle at the agreed time and location.
• Supervise children and pets away from the work area during service for their safety.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or policies. Continued use of our services after an update means you accept the revised Terms.

9. Contact Us

Questions about these Terms can be sent to info@crystalcarcare.pk or via our contact page.